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1. Introduction

RangCanvas (“we,” “our,” or “us”) operates a creative arts education and e‑commerce platform that includes AI‑guided digital drawing books, free art resources, YouTube video tutorials, drawing images, an online student portal, and an art‑school booking system. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit rangcanvas.in and any related services or mobile applications (“Services”). By using our Services, you agree to the collection and use of information in accordance with this Policy.

2. Information We Collect

We collect information in several ways to provide and improve our Services.

2.1 Information You Provide

  • Account information: When you sign up or log in, we collect personal details such as your name, email address, phone number, shipping/billing address, password and user ID.

  • Payment information: When you purchase digital drawing books or other products, we collect payment details such as credit/debit card numbers, expiration dates, CVV codes or other payment account details. You may choose to store card information for future purchases.

  • Profile and preferences: We may collect additional details, including age (for student enrolment), preferences, and profile picture.

  • Communication: When you contact us (e.g., through email, support forms or surveys), we collect any information you provide.

2.2 Information Collected Automatically

  • Usage data: We collect data about your interactions with our website, including pages visited, time spent on pages, features used and referral links.

  • Device and log data: We collect data about the device and browser you use, such as IP address, operating system, device type, unique device identifiers, and browser type.

  • Cookies and similar technologies: We use cookies, pixel tags and local storage to remember your preferences, understand how you use our services and customize your experience (see Section 5).

2.3 Information from Third Parties

We may receive information from partners and third‑party providers such as payment processors, analytics services, marketing partners, or social media platforms if you log in through them or interact with their content on our Services.

3. How We Use Your Information

We use the information we collect for the following purposes:

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  • Provide and enhance our Services: To register you as a user, authenticate your identity, process transactions, deliver digital content, and provide customer support.

  • Personalization: To tailor course recommendations, book suggestions, and art resources to your interests.

  • Communication: To send emails about account updates, purchase confirmations, new products, promotional offers (with your consent), newsletters, or policy changes.

  • Analytics and development: To understand usage trends, monitor performance, debug issues, and develop new features.

  • Security and fraud prevention: To detect and mitigate fraud, abuse or unauthorized activity and protect the integrity of our systems.

4. Payment Information

Your payment details are processed through secure payment gateways. You may have the option to store card or payment details for future purchases. We do not store full payment information on our servers; instead, we may use a tokenized reference provided by the payment processor. All payment transactions are encrypted. While we take reasonable measures to safeguard your data, you acknowledge that any transaction carries inherent risks and that you use our Service at your own risk.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

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  • Keep you logged in and remember your preferences.

  • Understand site usage and improve performance.

  • Personalize content and tailor advertising.
    By visiting our site, you consent to our use of cookies. You can manage or disable cookies in your browser settings, though some features may not function properly if cookies are disabled.

6. Third‑Party Links and Integrations

Our Services may link to or embed content from third‑party websites and services (e.g., payment gateways, analytics providers, Vimeo for hosted videos, CRM platforms, or other API integrations). We have no control over and are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing personal information.

  • External payment processors (e.g., Razorpay, Stripe, PayPal) handle payments on our behalf. Your payment and personal data will be governed by their terms and policies.

  • Streaming platforms (e.g., Vimeo or YouTube) deliver video content; they may collect usage data or cookies when you view the content.

  • CRM and marketing services help us manage communications and customer relationships; they may process your information on our behalf.

7. Data Security

We use administrative, technical and physical safeguards designed to protect your personal information. These measures include encryption, secure servers and access controls. However, no method of transmission or storage is 100% secure. You are responsible for maintaining the confidentiality of your login credentials and for any activities that occur under your account. RangCanvas is not liable for any loss of personal property (e.g., devices), passwords or user IDs, or for personal belongings, whether digital or physical.

8. Children’s Privacy and Parental Guidance

RangCanvas provides services for art learners of various ages, including minors. We:

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  • Require parental or guardian consent for users under the age of 18 to create accounts or purchase products.

  • Encourage parents to supervise their children’s online activities and review this policy with them.

  • Do not knowingly collect personal information from children under 13 without parental consent. If we learn that we have inadvertently collected such information, we will take steps to delete it.
    Parents or legal guardians can request to review or delete their child’s information by contacting us at support@rangcanvas.in.

9. User Responsibilities and Liability

  • Use at your own risk: All content, products and services are provided “as is.” Users access and transact on our site at their own risk.

  • Accuracy of information: You are responsible for providing accurate and complete information during registration and transactions.

  • Third‑party interactions: If you access third‑party links, services or download resources, you do so at your own risk. RangCanvas is not responsible for any damages or loss arising from such interactions.

  • No liability for personal belongings: RangCanvas is not liable for loss of or damage to any personal property or belongings used while interacting with our Services.

10. Changes to This Privacy Policy

We may update this Privacy Policy at any time to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post the updated policy on this page with a revised “Last Updated” date. It is your responsibility to review this policy periodically. Continued use of our services after policy changes constitutes acceptance of the revised terms.

11. Contact Us

f you have any questions about this Privacy Policy, our data practices, or wish to exercise your rights (e.g., access, update or delete your personal information), please contact:

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Email: support@rangcanvas.in

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